REFUNDS

If you are unhappy with your purchase, you are welcome to return your items for a Store Credit as we do not refund for change of mind or incorrect sizing.

Should you wish to exchange for your purchase, the fastest way to process this would be to submit your return and you will be provided a store credit to make a new purchase.

We accept both domestic and international returns if the product is returned to us within 14 calendar days from the date of delivery. Products must be unworn, unmarked, and in their original condition and packaging.

You will be required to pay the costs of returning the products and BRYAN GAMO will not be responsible for the shipping charges and any customs, duties, taxes, or brokerage fees incurred on your shipment.

BRYAN GAMO has the right to refuse any claims made past 14 day time period.

Unfortunately, we cannot accept returns on final sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be given a store credit on your BRYAN GAMO account and will be notified via email within 7-10 business days.

To submit a return, log into your BRYAN GAMO account and click 'Return Items' next to your order. All returns are issued with store credit (provided the items are in line with our Returns Policy)

Should the product be deemed a defect or faulty, please contact us within 7 days from the delivery date - Contact us or email our Customer Service team as soon as possible at shopbryangamo@gmail.com and attach 2-3 clear photos of the fault you are seeing.

The return of the product deemed faulty/defective will be issued at our expense and can be issued for a refund, store credit or direct replacement.

BRYAN GAMO has the right to refuse any claims made past 7 day time period.

If you have received the wrong item, please contact us within 7 days from the delivery date - Contact us or email our Customer Service team as soon as possible at shopbryangamo@gmail.com and attach 2-3 clear photos of the wrong item received.

The return of the product will be issued at our expense and can be issued for a store credit so you can make a new purchase.

Once we receive your return, you will be issued with a store credit for the final price of the item/s. The AfterPay/ PayPal installments will continue to be captured until the order has been paid in full.

To Return your order please follow the below steps:

1. Submit a return via our returns page or through your BRYAN GAMO account.
2. Make sure your order number and email address is filled in then click ‘Return Items’
3. Select the item/s you want to return then click ’next’
4. Select your return reason and Quantity from the drop down then click ‘next’
5. You will be charged a $14.95 AUD label fee for a change of mind return
6. Download your label from the returns portal, attached it to your return & drop it off at your closest Australia Post Office

To Return your order please follow the below steps:

1. Submit a return via our returns page or through your BRYAN GAMO account.
2. Make sure your order number and email address is filled in then click ‘Return Items’
3. Select the item/s you are wanting to return then click ’next’
4. Select your return reason and quantity from the drop down then click ‘next’
5. You will then be provided with our returns address & will need to cover the cost of the return.
6. Take your return to your closest shipping provider or postal office & ensure your return has tracking.
   
   Please note that your store credit will be accessible in Australian Dollars (AUD).